Why is the Outlook add-in asking me to log in to my Microsoft account, when I try to access an email through a Todoist task? This is most likely happening because the email you're trying to access has been moved, archived or deleted. In order for you to get access to an email that has been moved, archived or deleted, the Outlook add-in may ask you to log in to your Microsoft account, to get your permission to use the Microsoft Graph API.Īccess to the API is needed in order to fetch a robust link to the email, which is then attached to your Todoist task.

Once this is done, the email link will work even if the email has been moved, archived or deleted. We only use your permission to access the Graph API to fetch a web link for the email, and for nothing else. Usually, the add-in will be able to do this automatically by using Single Sign-On, which runs in the background. However, this option is not available on all Outlook platforms and account types. Therefore, in some cases, you may be asked to log in to your Microsoft account. Why don't my Todoist tasks contain links to open the email in Outlook? If you select to log out in the add-in settings, we log you out of Todoist and also out of your Microsoft account. If your email account is hosted on Microsoft Exchange, Todoist may not be able to retrieve links to view your emails. Why can I not open tasks within my Outlook desktop app? You can still create tasks from your emails, but you will have to open the emails directly in Outlook.

Unfortunately, this is a limitation imposed by Outlook, and we therefore won't be able to offer this feature. You should still be able to open your tasks in the Outlook web app. Sometimes I click an email link, but it doesn't access properly, or the add-in searches forever. If you’ve moved the linked email out of the folder which it was in when creating the task, then the link has become invalid, and you won’t be able to use it anymore. If this is the case, you can create a new task from the email’s new location (and you may also want to delete the old task with the broken link).

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