On very rare occasions, a video you previously purchased may become unavailable. The video will automatically be made available again once that restriction ends.Īvailability of videos for purchase, re-download, or access from a backup copy is determined by the owners of the content. So she contacted Amazon and got the following response:ĭue to licensing restrictions, videos can become temporarily unavailable for viewing or downloading. Unfortunately, she and her daughter preferred to stream the movie straight through their TV.Īnd all was going well for a few weeks until Rebecca went to stream Puss In Boots and instead saw a message stating that the film was no longer available for viewing. Well, that would be true if she only wanted to watch the animated flick on her Kindle Fire or other device that allows her to actually download the movie. Enjoy this blank screen.Imagine if you bought a DVD of a movie and then one day when you go to play it, you get a message saying “Sorry, but the studio has decided you can’t watch this movie for the foreseeable future.” It sounds ridiculous, but that’s what can happen to customers who try to stream the movies they buy from Amazon.Ĭonsumerist reader Rebecca found this out the hard way, when she purchased Puss In Boots for $14.99 from Amazon, believing that, per Amazon’s marketing, she would be able to watch the movie when she wanted and for as many times as she wanted.

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